Eszett
Support
Write to hello@lamplitlabs.com – in English or German. We answer within two working days; privacy requests go to the same address.
Before you write
The download does not start or stops
Use Wi-Fi and keep the app open until the 2.2 GB are through; a paused download resumes where it stopped. If the phone says there is no room, free about 3 GB. If you see "sign in to download", the e-mail code is all you need – no password.
The tutor says it is not ready
The model takes a few seconds to load after the app starts; a 6 GB phone may need a moment longer. If it never becomes ready, open Me › Your tutor and tap "Test the tutor" – the message there tells us what happened.
I bought full access but the app says the week is over
Open Me › Full access and tap Restore; sign in to the same store account you bought with. On a new phone, sign in to your Eszett account too, so your model download is recognised as yours.
I have a code
Me › Full access › I have a code. A code works once, for one account.
I cannot afford it
Under Me › Full access tap "Ask for a paid-forward tutor". If another learner has paid one forward, it is yours; if the pool is empty, try again another day. No questions asked.
Codes for a school, course provider or company
Write to hello@lamplitlabs.com with how many learners you have; we send codes in bulk at a group price.
Deleting my account
What to include
Your phone model and Android version, the Eszett version (Me › About), and what the screen said. Never send us your sign-in code.